Returns & Exchanges
Returns and Refunds
We want you to feel confident shopping with Niobe Clothing. Please review the return conditions below before submitting a request.
Return Eligibility
Most eligible items may be returned within 30 days of delivery. This return policy applies to eligible orders shipped within the United States, Canada, and Mexico.
To qualify for a return, the item must be:
- Unworn and unwashed
- In its original condition
- Free of stains, makeup, deodorant, odors, pet hair, and signs of wear
- Returned with the original tags attached
- Accompanied by the order number or other proof of purchase
Trying on an item does not make it ineligible for return, provided it remains in its original condition.
Items that do not meet these requirements may not qualify for a refund.
Starting a Return
To request a return, please use our return portal, or contact us at support@niobeclothing.com.
Please include your order number and the item you would like to return.
A return address and instructions will be provided after your request is approved. Returns sent without authorization may be refused.
Nonreturnable Items
The following products are final sale and cannot be returned:
- Gift cards
- Lingerie and intimate apparel
- Bodysuits
- Worn or washed swimwear
- Items marked Final Sale
- Items showing signs of wear, washing, damage, or alteration after delivery
Swimwear that is eligible for return must be unworn and returned with all tags and hygiene liners attached.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@niobeclothing.com.
Please include your order number and clear photographs of the item and packaging. Once reviewed, we will provide instructions for a replacement, refund, or return at no additional cost to you.
Damage caused by wear, washing, misuse, alteration, or improper care after delivery is not considered a product defect.
Return Shipping
For eligible U.S. returns, Niobe provides a prepaid return label, so there’s no need to purchase postage. A flat $8.95 return-shipping fee will be deducted from either your original-payment refund or Niobe gift-card store credit when you use this label, unless we confirm the item was damaged, defective, or incorrect.
Customers are responsible for return shipping costs when returning an item because of fit, preference, color, or a change of mind.
Niobe Clothing will cover reasonable return shipping costs when we confirm that an item arrived damaged, defective, or incorrect.
Original shipping charges, if any, are nonrefundable for returns due to fit, preference, color, or a change of mind.
We recommend using a trackable shipping service. Niobe Clothing is not responsible for return packages lost before reaching the authorized return location.
Refunds
Once your return is received and inspected, we will email you with the status of your refund.
Approved refunds will be issued to the method you selected in the return portal: your original payment method or Niobe Store Credit as a gift card code. The refund is based on the amount paid for the returned item after applicable discounts, less the flat $8.95 return-shipping fee when a Niobe prepaid label is used, unless we confirm the item was damaged, defective, or incorrect. The same fee applies to either refund method.
Refunds to the original payment method may take approximately 5 to 10 business days to appear after approval, depending on your bank or payment provider. Store-credit refunds are issued as a gift card code.
Sale Items
Regular sale items may be returned when they meet the eligibility requirements above.
Items specifically marked Final Sale cannot be returned or exchanged.
Refunds for eligible sale items are based on the actual amount paid after discounts.
Exchanges
We do not currently process direct exchanges.
To obtain another size, color, or style, please return the original item and place a new order. This helps ensure that the replacement item is available and can be shipped without delay.
Missing Refunds
If an approved refund has not appeared after 10 business days, please contact your bank or payment provider first.
After confirming that no refund is pending, contact us at support@niobeclothing.com with your order number so we can assist you.